I don't see a certain color or size on your site. Do you have it?
Everything we have in stock is present and available on our website. If you need something that you don't see, please message us here and we'll happily assist you!
I want to start a return/exchange. How does this work?
See Returns and Exchange Policy here.
How long will it take to receive my product?
Processing times: 24 hours
Shipping times: 2-4 business days (we ship from Pittsburgh, PA)
See additional shipping questions here.
Where does my order ship from?
All of products are located in our warehouse near Pittsburgh, PA . We currently package and ship everything out of this location
How do I measure my dog for a dog harness?
To ensure a proper fit for your dog's harness, you will need to take two measurements: one around the neck and one around the chest. Remember to leave enough room for two fingers to ensure comfort while wearing and walking. You can use a soft tape measure or a piece of string or rope, recording the sizing by measuring the string with a ruler.
How do I measure my dog for our dog collar?
Only one measurement is required when measuring for a dog collar. Begin measuring around the neck, while leaving enough room for two fingers to ensure comfort while wearing and walking. You can use a soft tape measure or a piece of string or rope, recording the sizing by measuring the string with a ruler as you go. Proper sizing is crucial for your dog's comfort and safety
Can I combine discounts?
Promotional codes and discounts cannot be combined. WE will always honor the better discount when purchasing.
My discount code is not working. What can I do?
If you have any issues with a discount code that you believe to be valid, please message us on the live chat or send us an email at: firstname.lastname@example.org
What if my item breaks or becomes damaged?
If your item breaks or becomes damaged due to a defect, we are happy to replace it or offer a store credit. If your item becomes damaged through normal use, we are unable to take this item back.